Returns & Exchanges
At New Era Wall Panels, we stand by the quality of our home surfacing solutions and offer a 30-day return window for unused, original-condition panels. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit for your space.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully repack your wall panels in their original packaging, ensuring all mounting hardware and instructions are included to prevent damage during transit.
Ship to Our Warehouse
Affix the provided shipping label to your package and drop it off at a certified carrier location; please retain your tracking number for your records.
Inspection and Refund
Once our quality control team inspects the panels and confirms they are in resaleable condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing